1. Introduction

Welcome to ViralCanvas AI. This Privacy Policy explains how Sentir LLC, a Wyoming corporation ("Company," "we," "us," or "our"), collects, uses, discloses, and protects your information when you use our website at viralcanvas.ai and our AI-powered visual workspace services (collectively, the "Service").

By accessing or using ViralCanvas AI, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, and password when you create an account
Payment Information: Billing details and payment method information processed through our secure payment processors
User Content: Notes, documents, PDFs, images, videos, and other files you upload to your canvases
Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

Usage Data: How you interact with the Service, including features used, canvases created, and AI queries made
Device Information: Browser type, operating system, device identifiers, and IP address
Log Data: Access times, pages viewed, and referring URLs
Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

Authentication Providers: If you sign in through third-party services (e.g., Google), we receive basic profile information as permitted by your privacy settings
Payment Processors: Transaction confirmations and billing status

3. How We Use Your Information

We use collected information to:

Provide the Service: Operate, maintain, and improve ViralCanvas AI
Process Transactions: Handle payments, credits, and subscription management
Communicate: Send service updates, security alerts, and support messages
Personalize Experience: Customize features and recommendations based on your usage
Ensure Security: Detect, prevent, and address fraud, abuse, and technical issues
Comply with Law: Meet legal obligations and enforce our terms
Improve AI Features: Enhance model performance and accuracy (see Section 5 for details)

4. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

4.1 Service Providers

We work with trusted third parties who assist in operating our Service, including:

Cloud hosting and storage providers
Payment processors
Analytics services
Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 AI Model Providers

To power our AI features, your queries and relevant context may be processed by third-party AI model providers. We select providers with strong privacy practices, but please be mindful of the content you include in AI interactions.

4.3 Legal Requirements

We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to:

Protect our rights, property, or safety
Protect users or the public from harm
Investigate potential violations of our terms

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Your Content and AI Processing

5.1 Ownership

You retain ownership of all content you upload to ViralCanvas AI. We do not claim ownership of your notes, documents, images, videos, or other materials.

5.2 How AI Features Work

When you use AI features, your content and queries are processed to generate responses. This may involve:

Sending relevant context to AI model providers
Temporary processing to generate responses
No permanent storage of your content by AI providers for training purposes (based on our current provider agreements)

5.3 Your Control

You control what content you upload and what context you provide to AI features. We recommend avoiding sensitive personal information in AI queries when possible.

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Limited employee access on a need-to-know basis
Secure Infrastructure: Hosted on reputable cloud providers with robust security certifications
Regular Monitoring: Ongoing security assessments and vulnerability testing

While we strive to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your information for as long as necessary to:

Provide the Service and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

8. Your Rights and Choices

8.1 Account Information

You can access, update, or delete your account information through your account settings or by contacting us.

8.2 Data Export

You may request a copy of your data in a portable format.

8.3 Deletion

You may request deletion of your account and associated data, subject to legal retention requirements.

8.4 Communications

You can opt out of promotional emails by following unsubscribe instructions. You cannot opt out of essential service communications.

8.5 Cookies

Most browsers allow you to manage cookie preferences. Disabling cookies may affect Service functionality.

8.6 California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know, delete, and opt-out of sales. We do not sell personal information. To exercise your rights, contact us using the information below.

8.7 European Users

If you are in the European Economic Area, you have rights under GDPR including access, rectification, erasure, portability, and the right to object. Our legal bases for processing include contract performance, legitimate interests, and consent. Contact us to exercise these rights.

9. Children's Privacy

ViralCanvas AI is not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws. By using the Service, you consent to such transfers.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and revising the "Last Updated" date. Your continued use after changes constitutes acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Sentir LLC

30 N Gould St Ste R

Sheridan, WY 82801

Email: support@viralcanvas.ai

14. Dispute Resolution

Any disputes arising from this Privacy Policy will be governed by the laws of the State of Wyoming, without regard to conflict of law principles.